Support user's questions and general inquiries regarding field and sales systems.
Assess incoming requests, complete root cause analysis, and determine the best course of action.
Assist with the administration of DocuSign, Salesforce, and other tools to enhance user efficiency.
Smartsheet empowers teams to automate the manual, uncover insights, and scale smarter with smart, scalable solutions and seamless work management. They welcome diverse perspectives and non-traditional paths. At Smartsheet, individual ideas are heard, potential is supported, and contributions have real impact.
You will have a direct impact on shaping the client's experience with Lumos, ensuring attention to detail and consistent care.
Troubleshoot complex technical errors and relay customer feedback through validating enablement materials.
You will become a product expert and the voice of the client in product development.
Lumos offers an enterprise-grade AppStore for work, ensuring easy access to any app needed. They are a fast-growing startup pioneering app and access management, with a team that has grown from 20 to ~100 people.
Ensure responsiveness and first-time resolution to customers’ requests for technical support.
Troubleshoot and solve simple to highly complex hardware and software technical issues using logical troubleshooting approach with attention to detail.
Actively listen to customers and use Salesforce to quickly capture accurate detailed notes about troubleshooting, plans of action, and site-specific information for all customer interactions.
Daktronics designs, engineers, manufactures, and supports digital LED display technology and audio systems. They have been delivering innovative solutions for 55 years and are a certified “Great Place to Work” with competitive compensation and meaningful benefits.
Manage and respond promptly to support tickets, ensuring transparent, human-centric, and efficient service.
Identify bugs, diagnose platform behavior, and escalate complex cases to our QA and Software Engineering teams, following up until resolution.
Identify patterns in user difficulties and suggest product enhancements based on daily feedback.
Wxrks' technology solves the complexity of managing translations at scale. With their context-first translation platform, localization managers, translation agencies, translators, and devs alike can translate, contextualize, and scale global experiences that get results, all backed by enterprise-grade hosting and security.