This position is responsible for the technical success of omni-channel support and technical guidance within the Global Support Organization for multiple Mainframe products/ solutions and underlying technologies. Engineers are expected to deliver a superior customer experience using empathy, expertise, value, and speed. The role includes mentoring less-experienced team-members, identifying training needs, and proactively preventing customer issues. It requires strong customer service, communication, and technical leadership skills.
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4w PTO
Deliver superior customer support for antivirus software, managing inquiries about accounts, subscriptions, and technical issues through phone and remote sessions. Efficiently resolve customer issues related to software purchases, renewals, account management, and refunds, ensuring a smooth experience. Guide customers through the installation, reinstallation, and troubleshooting of antivirus programs.