Remote Information technology Jobs · Technical Support

• Investigate B2B incidents in Engagement-CRM, verifying user data and campaign parameters.
• Diagnose via logs (Kibana/OpenSearch), SQL, REST APIs, and DevTools; escalate to engineering.
• Guide L1 and operators on configurations, meet SLAs, and maintain runbooks.

GR8_TECH builds B2B iGaming platforms, delivering full-cycle tech, integrations, consulting, and operational support for operators. With 1000+ employees across the globe, the culture is built on trust, ownership, and a growth mindset.

• Answer customer questions about the product across a wide range of topics.
• Write and update knowledge base content, including troubleshooting guides and feature explainers.
• Use Centralize daily, provide feedback, and help shape the roadmap while collaborating with engineering.

Centralize builds a relationship intelligence platform for enterprise revenue teams, replacing the CRM. We're a Series A startup with $18M+ funding, growing 5x year-over-year, backed by NEA and Salesforce Ventures.